Product Ordering, Shipping, & Returns

 Orders can be place online or by phone for local pickup or shipping.

Shipping

We ship to the continental U.S via USPS. Order processing takes place Monday through Saturday. We do not ship on Sundays. Standard shipping is 5-7 business days (this does not include weekends or holidays). During Covid-19, shipping can be delayed due to USPS & UPS delays. Please allow extra time (business days) for packages to arrive.

After your order is fulfilled, an automated email will be sent to the email on your account with tracking information. We are currently shipping free of charge over $75.

Local Pickup

If you live local and would like to pickup your order in our store, when ordering online, choose "In Store Pickup" at checkout for your shipping option. After your order is fulfilled, you will receive an email notifying you that your order is ready for pick up.  Orders for local pickup are typically fulfilled within 1-3 business days. Orders placed after 2pm on Saturdays, Sundays, and holidays will be fulfilled the following open business day.  Local pickup is available curbside M-TR 9:30am-5pm, Fridays 9:30am-4pm and Saturdays 10-2pm. If you require assistance with local delivery to Glen Ellyn, Wheaton, Carol Stream or Lombard, please contact our store at 630-488-6334 and press 2 to leave a message with your address and delivery request.

Back Ordered Product

Occasionally products will be back ordered for a brief amount of time. In the rare case that this occurs, you will receive a call with the estimated shipping date or pickup information. Customers have an option to cancel the order or wait for replenished stock and shipment.

Return Policy

You can return any unopened product within 30 days of purchase. 

For shipped returns, please mail us the product(s) you are returning, insured and prepaid through UPS, FedEx or USPS. Include your packing slip or invoice and the reason for your return. Shipping fees are nonrefundable on returns. If you receive any damaged product or there is an error with your order, please contact us at (630) 488-6334.

Sales Tax

Because we are a local business, we are required to charge sales tax on all purchases, even those ordered online to be shipped out-of-state.